Cancellation and Company Policies


Please read and understand these company policies.


For your convenience we offer online booking which accepts all major credit cards. Please book as early as possible to guarantee your spot!

Please note that our quoted prices do not include the following taxes and fees which are added at checkout.

HST – Harmonized Sales Tax 13%
Payment Processing Fee 6%


There is a processing fee for the initial booking as well as a separate one to process a refund. Due to these fees, a 10% administration fee will be withheld regardless of the reason you cancel a program.

Rentals | Guided Tours | Shuttle Boat Service

When cancelled with 48 hours of notice or more, a 90% refund will be provided. When cancelled with less than 48 hours notice, a refund will not be provided. If you are altering your dates with more than 48 hours notice, there will not be an administrative fee and you will receive a full credit towards the new date.

Weekend Camping and Courses

When cancelled with 15 days of notice or more, a 90% refund will be provided. When cancelled with less than 15 days notice, a refund will not be provided. If there is a waitlist and an appropriate substitute for the program is found, a refund of 75% will occur.


Any form of evacuation that ends your trip short for whatever reason, is financially your responsibility. We can assist in making quick and efficient evacuations, at any time, on your behalf. Most evacuations occur by water taxi service and cost approximately $50.00.


1000 Islands Kayaking strongly advises you to check your current insurance coverage. We recommend you have adequate medical and personal injury insurance for travel in Ontario, Canada.

Personal Property

The 1000 Islands Kayaking Company will not be held responsible for lost, damaged or stolen property. Please take care to waterproof all your valuables. We can provide dry bags.

Physical Requirements

While our trips are not strenuous, good health is necessary. You must determine if your own fitness is appropriate. If you have any concerns, please call us or consult your physician before your trip. We can also provide you with our boat sizes and dimensions if you have any other concerns.

Indemnification Forms » Waivers and Medical

In our confirmation package, you will find links to our Medical and Waiver Forms. Self guided rental trips need to complete only the Waiver while guided day trips, courses and guided camping tours need to complete both Medical and Waiver forms.

You will need to forward the links to all other adults accompanying you on your booking. If a minor (under the age of 18) is registered, then a waiver and a medical form must be signed and completed by the legal guardian or parent on behalf of the minor.

It can delay the check-in process and departure timing for the group if the forms are not completed in advance but we do have the ability to complete the forms at the time of your arrival. Please take the time to read and understand the forms that you are signing. If you have any questions or concerns about the content, please do not hesitate to call our office.

For all self guided rentals, along with the initial waiver you will also be asked to sign an acknowledgement of the safety briefing you will be provided prior to beginning your trip.

Code of Conduct

The guides and participants of 1000 Islands Kayaking are expected to act and behave within a normal code of conduct when interacting with others on any trip. This includes persons, property and operations that are directly and indirectly affected by these trips.

Although the objective is to have fun and relax, we expect that the rights and treatment of others at any time on these trips will be respected. 1000 Islands Kayaking staff reserve the right to remove a participant from a program at their discretion for substance use, disrespectful or unsafe behaviour.

Rules and Regulations

Safety first. All participants involved with these trips will adhere to the safety rules and policies set out by the 1000 Islands Kayaking Company, its guides and staff.


  • No alcohol or recreational drugs while on trip.
  • No one will put another participant or themselves in harms way by ignoring the safety rules or the on water etiquette outlined by guides prior to departure.
  • We travel as a small group.
  • Do not stray from the group while on the water.
  • Do not intentionally rock or tip the boats.
  • Do not paddle ahead of the lead guide or fall behind the assistant guide.
  • PFDs (lifejackets) must be worn at all times when on water.
  • Footwear must be worn at all times.
  • Report any concerns or comments of any nature to your lead guide.
  • All participants are responsible for their own actions.
  • All legal guardians take full responsibility for minor(s) in their care.
  • Follow all instructions and regulations for a safe and enjoyable trip.
  • If you plan to leave the group, tell the guide your plans.
  • The guide has the final say.