Frequently Asked Questions

All of our programs operate rain or shine. If it is raining on the day of your tour, we can supply lots of extra layers including rain jackets to keep you nice and warm on the water. If the weather were to be considered dangerous in nature by our staff (i.e., high winds and/or thunderstorms), then your program would be cancelled and you would be notified via phone. In the case of company cancellation due to weather, clients are offered the option to reschedule to another date that works for them, or a full refund. 

Our guided kayaking tours and sightseeing boat tours are the programs available to those who do not have the ability to swim to ensure a safe experience on the water. All kayak rental clients must have the ability to swim and feel comfortable being in the water for short periods of time. Although clients are required to wear PFDs at all times, the ability to swim is mandatory for a safe rental experience. If a capsize were to occur during a self-guided kayak rental, the paddler must be able to confidently swim and remain calm in order to get back into their kayak. 

If you are bringing your own kayak to use on a guided program, your kayak must meet the following requirements: is at least 12 feet long and has front and rear compartments sealed by bulkheads. As long as this is the case, clients are more than welcome to use personal kayaks during our programs. Please note that the use of personal kayaks must be cleared by our staff ahead of time to first, confirm all requirements are met, and second, adjust the booking to the appropriate kayak allocations. 

Our staff complete a rental orientation prior to your launch where we review the safety equipment, teach the basic paddling strokes, provide a map with route suggestions, and also help you launch into the water. We prep you with all of the information you need to know before your rental, and can also answer any last minute questions!

All of our kayaks come equipped with passes to the National Park islands, so you are welcome to beach your kayak on these islands without having to worry about paying additional fees. All self-guided kayak rentals will receive a map to take with you on your journey, which will have the National Park islands clearly labelled. The National Park islands also have composting toilets on them for those needing a washroom break. There is nothing for purchase on the National Park islands, and therefore it is recommended that all visitors bring food and water with them. Any islands not designated as National Park islands are privately owned and you are therefore not permitted to land on them. 

Yes – we ask that clients book online 48 hours in advance to guarantee availability, though the earlier the better (especially for larger groups and weekends). If you are looking for a last minute booking, please call our office at 613-463-9564. 

We recommend closed-toe shoes that will stay on your feet such as water shoes or sturdy sandals. Light running shoes are also suitable. We do not recommend flip flops or Crocs.

Our minimum age is 6 years old for all kayaking programs. Children aged 6-11 must paddle in a tandem kayak with an adult 18 years or over. Those aged 12 and above are able to paddle a single kayak. 

No – we just offer kayak rentals. 

Dogs are not allowed on our guided kayaking tours to ensure the safety and comfort of other clients. Dogs under 50lbs are allowed on kayak rentals as long as the renter acknowledges that dogs pose an additional risk to capsizing and agree to pay for any potential damages to the kayak or any related gear caused by the dog. Should you wish to bring your dog on a kayak rental, you must mention this to us at the time of booking so we can allocate a kayak with a larger sized cockpit (dogs must go in a single kayak sitting in front of and are not to sit in the front of a tandem kayak). 

All self-guided rental clients are required to leave a piece of photo identification at the office during their paddle (i.e., drivers license, passport, etc). Please ensure that you have this ready upon check-in. Boat shuttle clients may be asked to show photo identification upon check-in for verification purposes. All other programs (i.e., guided tours, Paddle Canada Courses, etc) do not require submission of identification.